Frequently asked questions

Can we help you? Here you can find all the answers to frequently asked questions. Can’t find the answer you are looking for? There are numerous ways of getting in touch with us.

Can I receive my ticket again?

Can I change, exchange or cancel my tickets?

Unfortunately, this is not possible. You could, however, sell your tickets. You may want to

I have entered the wrong email address so I haven’t received my tickets.

When you have entered a wrong email address, email us at with a copy of your bank statement with the order number clearly visible and the correct email address to which you’d like your tickets to be sent. Our support team will then email the tickets again to the correct email address.

Can I receive an invoice for my purchase?

If this option is not offered while purchasing your tickets in the Ticket shop, you will have to contact the event organiser. The invoice will always be in name of the organiser, Ticketflow is not the organiser of the event.

Contact us

Office NL

Konijnenberg 30

4825 BD Breda

The Netherlands

Office BE

Fabrieksstraat 61

1930 Zaventem


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Ticketflow is part of CM Groep. CM CM delivers technology and applications allowing businesses to communicate and interact with consumers and audiences, and to pay using mobile devices.



Konijnenberg 30

4825 BD Breda

The Netherlands

KVK 58422609